Booking Policies

Reserving Your Stay:

To confirm your reservation, a 50% deposit is required to lock in your travel dates. The remaining balance is due 30 days prior to arrival. Reservations are not considered confirmed until the deposit has been received.

Payments may be made via bank transfer in U.S. dollars or by credit card (Visa, Mastercard, and American Express accepted).

  • Credit card payments are subject to a 3% processing fee. Click here to make a credit card form payment.

  • Bank transfers do not have any processing fees, unless your bank charges you for the transfer.

  • Bank transfer information will be provided separately on request.

What's Included:

Your stay includes exclusive use of the entire six-bedroom villa, airport and boat transfers on arrival and departure, a private chef preparing three meals daily plus snacks, non-alcoholic beverages, daily housekeeping, Wi-Fi, and access to your private boat, captain, guide, and included island-based tours such as: snorkeling, in-reef drop fishing, kayaking, island hopping, nurse shark and ray encounter at Caye Caulker and visiting near-by sandbars.

Alcohol is not included in the standard rate. Guests may add an optional beverage package (beer and local rum) or purchase duty-free alcohol upon arrival in the airport. Your bartender will be happy to serve any alcohol your purchase without any corkage fees.

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to provide flexibility whenever possible:

  • Cancellations made 90 days or more before arrival are eligible for a refund, less an administrative fee.

  • Cancellations made 45–89 days before arrival may be rebooked for a future stay, subject to a rebooking fee.

  • Cancellations made within 30 days of arrival are eligible for a partial credit toward a future stay.

  • Cancellations made within 14 days of arrival are not refundable, though a portion of the booking value may be applied toward a future reservation.

For specific cancellation scenarios, please contact our reservations team directly.

Taxes & Gratuities

  • Government taxes are additional to published rates, but included in the breakdown of custom estimates we send.

  • Gratuities are not automatically included in your rate and are entirely at the discretion of guests following their stay. The majority of guests leave 10% of their pre-tax total. If you would like to leave gratuities via credit card, it is possible, but the 3% processing fee will be deducted from the payment to the team.

  • If gratuities are included in a custom package, it will be noted on your confirmation email.

Travel Insurance

We always recommend travel insurance for all group bookings. Unexpected things happen — a small premium gives your whole group peace of mind.

Questions before booking?

Our reservations team is happy to walk you through room assignments, travel logistics, dietary accommodations, and activity planning before you commit to a stay. Our contact information is below.