Booking Policies

Reserving Your Stay:

To confirm your reservation, a 50% deposit is required to lock in your travel dates. The remaining balance is due 30 days prior to arrival. Reservations are not considered confirmed until the deposit has been received.

Payments may be made via bank transfer in U.S. dollars or by credit card (Visa, Mastercard, and American Express accepted).

  • Payments made using our online form are subject to 3.5% processing fee. Click here to make a credit card form payment.

  • Please note that processing fees are non-refundable if you cancel your booking.

  • Bank transfers do not have any processing fees, unless your bank charges you for the transfer.

  • Bank transfer information will be provided separately on request.

What's Included:

Your stay includes exclusive use of the entire six-bedroom villa, airport and boat transfers on arrival and departure, a private chef preparing three meals daily plus snacks, non-alcoholic beverages, daily housekeeping, Wi-Fi, and access to your private boat, captain, guide, and included island-based tours such as: snorkeling, in-reef drop fishing, kayaking, island hopping, nurse shark and ray encounter at Caye Caulker and visiting near-by sandbars.

Alcohol is not included in the standard rate. Guests may add an optional beverage package (beer and local rum) or purchase duty-free alcohol upon arrival in the airport. Your bartender will be happy to serve any alcohol your purchase without any corkage fees.

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to provide flexibility whenever possible:

  • Cancellations up to 90 days prior to check-in: Guests get 100% refund of deposit paid. An Administrative fee of USD$75 will be charged. Credit card refunds will also attract a 3.5% bank processing fee.

  • Cancellations between 45 and 89 days: A refund of 50% of deposit held. An Administrative fee of USD$75 will be charged. Credit card refunds will also attract a 3.5% bank processing fee.

  • Cancellations between 30 and 44 days: Refunds are not available, but guests may re-schedule a future booking, and rate changes may apply.

  • Refunds are not available after 30 days before check-in.

  • Refunds are not available for early or partial departures or portions of the package not used.

  • Cancellation requests must be received in writing

Taxes & Gratuities

  • 11% Government taxes are additional to published rates, but included in the breakdown of custom estimates we send. Please note that the 11% taxes charged are a blended rate of Belize accommodation and general sales tax. If tax rates are changed by the government this amount will be adjusted.

  • Gratuities are not automatically included in your rate and are entirely at the discretion of guests following their stay. The majority of guests leave 10% of their pre-tax total. If you would like to leave gratuities via credit card, it is possible, but the 3.5% processing fee will be deducted from the payment to the team.

  • If gratuities are included in a custom package, it will be noted on your confirmation email.

Travel Insurance

We always recommend travel insurance for all group bookings. Unexpected things happen — a small premium gives your whole group peace of mind.

Questions before booking?

Our reservations team is happy to walk you through room assignments, travel logistics, dietary accommodations, and activity planning before you commit to a stay. Our contact information is below.